Hi Andrea!
We’re pleased to know you’re happy with your purchase! The stones truly are a remarkable feature of the ring and really make it stand out.

Hi Victoria!
I'm truly sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, but our policy requires returned items to be in perfect condition, as outlined in our FAQs. When you initially contacted us, you mentioned concerns about the stones not being to your liking, but the scratches and marks on the ring were only reported later. Given that you reached out several months after the purchase, we can only assume the damage occurred from personal wear, as we thoroughly inspect all our jewelry before shipping. We truly wish we could have resolved this differently, but we do adhere strictly to our policies to ensure fairness for all our customers. We hope you’re able to find a suitable replacement for your wedding. If you have any other concerns or questions, please let us know.

Hi JR!
Thank you so much! It’s great to hear that the engraved words made the piece even more meaningful for you. And I’m thrilled that your package arrived quickly—because we all know how exciting it is to get your jewelry ASAP!

Hi Daniel!
We put a lot of care into making sure it's as true to Howl's as possible, so it means a lot that you noticed. And I'm glad you're impressed with the quality too—it’s definitely a magical piece!✨